Shipping terms are FOB Genoa NY unless other arrangements are made and documented in writing.
PrivacyWe respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the page(s) you visited. We will not sell your personally identifiable information to anyone.
SecurityYour payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
RefundsWe offer a 30-day Money Back Guarantee on almost every product we offer. Please call our Shipping Department in advance at 315-497-3512 in order to obtain an RMA (Return Merchandise Authorization) number within 30 days of the purchase date.
Custom-made products are not refundable. Deposits collected are considered acceptance of the estimate submitted for customer approval and are not refundable if the project is cancelled by the customer due to no fault of Stonewell Bodies.