I would like to thank you for all of your work on preparing a trailer that I cannot praise enough. From the start, you both helped me handle insurance company questions as well as helped me put my mind at ease. Your patience was appreciated while I tried to sort through the difficulties of insurance, my needs/wants for a new trailer and the time frame in which I needed things completed.
I cannot compliment your staff enough, all of whom worked competently and efficiently from start to finish on my trailer. Throughout, they gave many helpful recommendations to the placement of items and never once did I question anyone's knowledge or abilities to complete the task at hand. They all treated my wife and me with respect and professionalism through all of our annoying "input" and questions which is something I hold in high regard. Problems were handled well and the day/s ran smoothly with many laughs shared along the way.
Your facility is impressive, staff hard-working, experienced and friendly, and you were both devoted to performing an excellent job and providing warm customer service. The end result certainly exceeded my expectations, leaving me with a trailer that is functional, packed with all of the conveniences I was looking for and extremely appealing to the eye. I truly cannot thank you enough and I know that we will be doing more business in the future.
Enclosed with this letter you will also find two pictures from start to finish. You turned an "alright" trailer into an "amazing" one packed with convenience and bling! I could not be prouder to call it MINE!
I just wanted to express my appreciation for the Stonewell experience. Though my son-in-law Tim was your customer, I was treated with the same friendly atmosphere as if I were a paying customer. The quality of your work and the attention to details, no matter how small the detail might be, was truly impressive. I was equally impressed by the willingness of everyone from the owners to every employee to be genuinely hospitable and take time to talk and answer every question that I asked. Down here in Georgia we speak about southern hospitality, but I want to say that northern hospitality is alive and well in Genoa, New York and at Stonewell Bodies. The day spent at your factory was truly the highlight of our trip to New York and I will always speak highly of your company and team. Once again, thank you.
Just wanted to take a minute to thank you, Lou, Todd, and the entire staff at Stonewell. My truck was in the shop at 7am and I pulled out of there at 6pm, after I spent the day with some of the hardest working people I've ever had the pleasure to work with. They weren't letting me out of there until I was Completely Satisfied. Totally Satisfied is the only way I can explain the whole experience! Merry Christmas and Happy New Year to all the folks at Stonewell.